Shipping Policy for RuxaExtCity Shop

Effective Date: January 3, 2025

At RuxaExtCity, we strive to offer you the best online shopping experience, from browsing through our stylish collections to receiving your order in a timely and secure manner. Our Shipping Policy outlines all the essential information about our shipping methods, delivery times, costs, and responsibilities. We encourage you to read this policy carefully before making a purchase to understand our shipping process thoroughly.

1. Shipping Methods & Delivery Times

We provide a range of shipping options to cater to the various needs of our customers. Shipping costs and delivery times are calculated during checkout, based on your location, order size, and selected shipping method. The estimated delivery times are as follows:

Domestic Shipping (United States):

  • Standard Shipping: Delivers within 3-7 business days after processing. This method is available to all U.S. customers and offers the most affordable shipping option.

  • Expedited Shipping: Delivers within 2-3 business days. This shipping method is ideal for customers who need their items faster. Please note that additional charges may apply.

  • Next-Day Shipping: Available for select areas with delivery the next business day after processing. This is the fastest shipping method, ensuring your order arrives as quickly as possible.

International Shipping:

  • We offer international shipping to a wide range of countries. International delivery times vary depending on the destination and customs processing but generally take between 7-21 business days. For some countries, delivery may take longer due to local postal services or customs delays.

Processing Time:

  • All orders are processed within 1-2 business days from the time the order is placed. Orders placed after 2:00 PM (PST) will be processed the next business day. Orders placed on weekends or holidays will be processed on the next available business day.

  • During peak seasons (e.g., holidays or promotional periods), processing times may be slightly extended. We will notify you if there is any delay in processing your order.

2. Shipping Costs

Shipping costs are calculated based on various factors, including your location, shipping method, order size, and weight. You will be able to see the exact shipping cost before completing your purchase during the checkout process.

Free Shipping Offers:

From time to time, we offer free shipping promotions for specific products or order thresholds (e.g., minimum order amounts). These promotions will be clearly highlighted on our website or during checkout. Please note that free shipping offers are subject to terms and conditions and may only apply to specific regions or product categories.

Shipping Fees:

  • Domestic Orders: Standard shipping is available at a fixed rate or calculated based on your location.
  • International Orders: International shipping fees will depend on your delivery country and the shipping method selected. The checkout page will provide you with an accurate estimate of the shipping costs.

3. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email that includes a tracking number (if applicable). You can use this tracking number to track the status of your package directly with the shipping carrier.

If you do not receive tracking information within 24 hours of your order’s shipment, please check your spam or junk email folder. If you still cannot find the tracking details, contact us at info@ruxaextcity.com for assistance.

4. International Shipping & Customs Duties

RuxaExtCity offers worldwide shipping to over 100 countries. However, there are a few important things to note regarding international orders:

Customs, Duties, and Taxes:

  • Customs Fees: International shipments may be subject to customs duties, taxes, or other import fees. These charges vary depending on the destination country and are the responsibility of the customer.
  • Customs Delays: Customs processing times can vary by country, and delays may occur during the customs clearance process. RuxaExtCity has no control over these delays, and we recommend that you familiarize yourself with the customs regulations in your country.
  • Declared Value: The value of your order will be declared on the shipping label according to the actual purchase price. We do not mark packages as “gifts” to avoid customs duties.

Shipping Restrictions:

  • Some countries or regions may have specific restrictions on the type of items that can be imported. If we are unable to ship to your country or if there are restrictions on the items you ordered, we will notify you immediately and issue a full refund.

5. Lost or Damaged Items

While we do our best to ensure that your order reaches you in perfect condition, occasionally, items may be damaged during transit or lost due to carrier errors.

Lost Packages:

If your package is marked as “delivered,” but you did not receive it, please check with your neighbors or local postal service to confirm delivery. If you are still unable to locate the package, contact our customer service team at info@ruxaextcity.com within 7 days of the confirmed delivery date. We will help investigate the issue and take the necessary steps to resolve it.

Damaged Items:

If your items are damaged upon arrival, please take clear photos of the damaged items and packaging, and send them to info@ruxaextcity.com within 7 days of receipt. We will evaluate the issue and offer a resolution, which may include:

  • A replacement item
  • A refund for the damaged product
  • Store credit to use on future purchases

We understand that receiving damaged items is frustrating, and we are committed to resolving these issues quickly.

6. Address Accuracy

To ensure your order is delivered without delay, please ensure that you provide a complete and accurate shipping address during checkout. This includes your street address, city, state, zip code, and country. Any errors in the shipping address may cause delays or non-delivery of your order.

Address Changes:

If you realize that there is an error in your address after placing your order, please contact us immediately at info@ruxaextcity.com. If the order has not yet been shipped, we will make the necessary corrections. Once the order is in transit, we may not be able to make any changes.

7. Shipping Restrictions

  • P.O. Boxes: Certain shipping methods may not be available for P.O. Box addresses. If this is the case, please provide a physical address for delivery.
  • International Restrictions: Some countries have restrictions on certain products (such as clothing, accessories, or materials). If we are unable to ship your order to your country due to these restrictions, we will notify you promptly and process a full refund.

8. Shipping Insurance

We offer shipping insurance for certain orders. During checkout, you will have the option to purchase insurance for your order. This provides added protection in case your order is lost or damaged during transit. Shipping insurance is highly recommended for high-value or fragile items.

9. Return Shipping & Fees

If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions. The cost of return shipping is generally the responsibility of the customer, unless the return is due to an error on our part (e.g., a defective item or an incorrect order).

  • Return Shipping: You will be provided with a return label for eligible returns. If you choose to use a different shipping carrier, the return shipping costs will be your responsibility.

  • Exchange Shipping: For exchanges, customers are responsible for the cost of shipping the original item back to us. We will ship the replacement item at no additional cost if the exchange is due to an error on our part or a defect.

10. Changes to the Shipping Policy

We may update our Shipping Policy from time to time. When changes are made, we will post the updated policy on our website with the effective date. We recommend that you review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions about shipping or need assistance, please don’t hesitate to contact us: