Shipping Policy
Effective Date: February 12, 2025
At Ruxaextcity Shop, we are committed to providing reliable and efficient shipping services to ensure a seamless shopping experience. This Shipping Policy outlines our shipping methods, delivery times, costs, and other important details related to your order’s shipment.
1. Shipping Destinations
✔ We currently ship within the United States.
✔ International shipping is not available at this time, but we plan to expand our shipping services in the future.
2. Processing Time
✔ Orders are processed within 1-3 business days (excluding weekends and holidays).
✔ Once your order is processed, you will receive a confirmation email with a tracking number.
✔ Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-7 business days | All U.S. states |
| Expedited Shipping | 2-3 business days | Selected regions |
| Overnight Shipping | 1 business day | Major cities only |
✔ Delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
4. Shipping Costs
✔ Shipping fees are calculated at checkout based on package weight, dimensions, and destination.
✔ Free shipping may be available for orders over a certain amount (subject to promotions and eligibility).
✔ Customers will see the final shipping cost before completing their purchase.
5. Order Tracking
✔ Once your order has been shipped, you will receive a tracking number via email.
✔ You can track your shipment through the carrier’s website or via your Ruxaextcity Shop account.
6. Lost, Delayed, or Damaged Shipments
✔ If your order is delayed beyond the estimated delivery time, please contact us at info@ruxaextcity.com for assistance.
✔ If an order is lost in transit, we will work with the shipping carrier to investigate and resolve the issue.
✔ If your package arrives damaged, please take photos and report the issue to us within 48 hours of delivery.
7. Incorrect Shipping Information
✔ Customers are responsible for providing an accurate shipping address.
✔ If an incorrect address is provided and the package is returned, additional shipping fees may apply for reshipment.
8. Returns and Refunds
✔ If you need to return an item, please refer to our Refund and Return Policy for instructions.
✔ Shipping costs are non-refundable unless the return is due to an error on our part.
9. Contact Us
For any questions regarding our Shipping Policy, please contact us:
📍 Address: 3892 Illinois Avenue, Oregon City, Oregon, United States
📞 Phone: 503-742-6275
📧 Email: info@ruxaextcity.com
🌐 Website: ruxaextcity.com