Payment Policy for RuxaExtCity Shop

Effective Date: January 3, 2025

At RuxaExtCity, we are committed to providing a secure and seamless shopping experience for our customers. Our Payment Policy outlines the methods of payment we accept, payment processing, security measures, and other important details regarding transactions. By making a purchase from RuxaExtCity, you agree to adhere to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following forms of payment for all purchases made on our website, ruxaextcity.com:

  • Credit and Debit Cards:
    We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You may also pay using your PayPal account for secure and convenient transactions.

  • Other Payment Methods:
    Additional payment options may be available at checkout depending on your location. These may include:

    • Apple Pay
    • Google Pay
    • Shop Pay
    • Afterpay (For eligible customers)

We strive to provide multiple options for your convenience, but please note that the availability of payment methods may vary based on your region.

2. Payment Authorization

When you place an order with RuxaExtCity, you authorize us to charge your selected payment method for the full order amount. This includes:

  • The total cost of the products purchased
  • Applicable taxes based on your shipping address
  • Shipping fees, if applicable
  • Any applicable discounts or promotions

Your payment is processed immediately after the checkout process is completed. Once the payment is successfully processed, you will receive an order confirmation email, which will serve as your receipt.

3. Payment Processing

RuxaExtCity works with trusted third-party payment processors to handle all transactions securely. When you enter your payment details on our website, the information is transmitted using SSL encryption to protect your personal and financial information.

  • Order Processing: Orders are generally processed within 1-2 business days. Once your payment is confirmed, the order will be prepared for shipping. If there are any issues with processing your payment, we will notify you immediately.

  • Transaction Errors: In the event that there is an issue with your payment, such as a declined transaction, we will notify you via email. You may be required to provide additional information or update your payment method in order to complete your order.

4. Currency and Pricing

All prices listed on RuxaExtCity are in USD (United States Dollars) unless otherwise stated. Prices are subject to change without notice, but any price changes will only apply to future orders, not those that have already been placed.

RuxaExtCity offers products for customers around the world, so be aware that:

  • International customers may be subject to currency conversion fees or exchange rates applied by their bank or payment provider.
  • RuxaExtCity is not responsible for any fees or charges related to currency conversion, foreign taxes, or customs duties.

5. Payment Security

Your security and privacy are of utmost importance to us. To ensure the safety of your payment information, RuxaExtCity uses industry-standard security protocols, including:

  • SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect all sensitive information transmitted during the payment process.

  • PCI-DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure your payment data is handled securely by our payment processors.

  • Fraud Prevention: We employ fraud prevention measures to identify and prevent unauthorized transactions. If we suspect fraudulent activity, we may request additional verification before processing your order.

6. Payment Confirmation and Receipt

Once your payment has been processed successfully, you will receive an email confirmation of your order. This email will include:

  • Your order number
  • A list of the items purchased
  • The total price of your order
  • Estimated delivery times

This email acts as your payment receipt. Please retain this for your records.

If you do not receive an order confirmation within 24 hours of making your purchase, please contact us immediately at info@ruxaextcity.com to ensure your order has been processed correctly.

7. Failed Payments and Declined Transactions

If your payment is declined or fails to process, we will notify you immediately via email. Possible reasons for failed payments include:

  • Insufficient funds in your account
  • Incorrect payment information (e.g., wrong credit card number or expiration date)
  • Payment provider’s restrictions
  • Fraud detection mechanisms

In case of a failed payment, we recommend checking your payment details and contacting your bank or payment provider for further assistance. Once the payment issue is resolved, you can place your order again.

8. Payment Errors and Price Discrepancies

While we make every effort to ensure that product prices, taxes, and shipping fees are accurate, errors may occasionally occur. If we discover a pricing or payment error in your order after it has been placed, we will contact you with the corrected details and provide you with the option to confirm or cancel your order. RuxaExtCity reserves the right to cancel orders with incorrect pricing due to typographical errors or technical issues.

9. Refunds and Chargebacks

In the event that you are eligible for a refund, the amount will be credited back to your original payment method. Refunds are processed based on the guidelines outlined in our Refund and Returns Policy. Refunds will be issued for the full amount of the product, excluding any shipping fees unless the return is due to our error.

Chargebacks: If a chargeback is initiated through your payment provider, RuxaExtCity reserves the right to suspend or cancel any future orders. We may also take legal action if necessary to recover funds for transactions that are disputed without valid grounds.

10. Payment Disputes

If you have any disputes related to your payment or billing, please contact our customer service team at info@ruxaextcity.com. We aim to resolve payment issues in a timely and efficient manner.

11. Changes to the Payment Policy

RuxaExtCity reserves the right to update, modify, or change this Payment Policy at any time. Any changes to this policy will be posted on this page with the updated effective date. Please review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns regarding this Payment Policy or any aspect of the payment process, please feel free to contact us: