Sales Policy for RuxaExtCity Shop

Effective Date: January 3, 2025

At RuxaExtCity, we are committed to providing a seamless shopping experience for our valued customers. Our Sales Policy outlines the terms and conditions that apply to the sale of products through our website ruxaextcity.com. By placing an order with us, you agree to the following terms. Please read the policy carefully.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we strive to ensure our inventory is up to date, we cannot guarantee that items will always be in stock. If an item is out of stock, we will notify you as soon as possible and offer you the option to cancel or select an alternative product.

  • Pre-Orders: For certain products that are on pre-order, we will clearly indicate the expected shipping date. You will not be charged until the product is ready for shipment, and you may cancel your pre-order at any time before shipment.

2. Pricing and Payment

  • Pricing Information: All prices listed on RuxaExtCity are in USD (United States Dollars) unless stated otherwise. Prices may change at any time without notice, but orders placed before a price change will be honored at the price shown at checkout.

  • Discounts and Promotions: From time to time, we may offer promotional discounts or sales events. Discounts may be applied automatically at checkout or may require a discount code, which must be entered at the time of purchase. Promotions are typically time-limited and cannot be combined with other offers unless specified.

  • Payment Methods: We accept a variety of payment methods, including:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment options available during checkout

  • Payment Authorization: By submitting an order, you authorize us to charge your selected payment method for the total order amount, including applicable taxes, shipping fees, and any discounts or promotions. If your payment cannot be processed, we will notify you, and your order will not be completed until the payment issue is resolved.

  • Security: RuxaExtCity uses industry-standard encryption and security measures to ensure your payment information is protected during transactions.

3. Order Confirmation and Acceptance

  • Order Confirmation: After placing your order, you will receive an email confirming the details of your order. This confirmation does not signify our acceptance of the order but serves as an acknowledgment that we have received it.

  • Order Acceptance: RuxaExtCity reserves the right to accept or reject an order for any reason. If your order is accepted, you will receive an email confirming the shipment details. We reserve the right to cancel any order that we suspect to be fraudulent or if there are any other issues with the order.

4. Shipping and Delivery

  • Shipping Locations: We currently ship to the United States and internationally. Some restrictions may apply to certain regions. You will be able to view available shipping options and estimated delivery times during checkout.

  • Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons, promotions, or holidays.

  • Shipping Fees: Shipping fees will be calculated at checkout based on your location, the weight of the items, and the shipping method chosen. RuxaExtCity offers free shipping for qualifying orders, which will be indicated during the checkout process.

  • Shipping Delays: While we strive to meet estimated delivery times, RuxaExtCity is not responsible for delays caused by external factors such as weather conditions, customs processing, or carrier issues.

  • Lost or Damaged Packages: If your order is lost or damaged during shipping, please contact us immediately at info@ruxaextcity.com. We will investigate the issue and, if necessary, issue a replacement or refund, depending on the circumstances.

5. Sales Taxes

  • Sales Tax: Sales tax is applicable to orders based on the destination state or country, as required by law. The applicable tax amount will be displayed during the checkout process.

  • International Orders: For international orders, customers may be subject to customs duties, taxes, and import fees depending on their country’s regulations. These additional fees are the responsibility of the customer and will not be reimbursed by RuxaExtCity.

6. Order Cancellations and Changes

  • Order Cancellations: Once an order has been placed and payment is processed, it is typically not possible to cancel or modify it. However, if you need to make any changes or cancel your order, please contact us immediately at info@ruxaextcity.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.

  • Failed or Declined Payments: If your payment fails or is declined, we will notify you to resolve the issue. If payment cannot be processed, the order will be canceled.

7. Returns and Refunds

  • Returns: We offer a 30-day return policy for eligible items (refer to our Refund and Returns Policy for more details). Please ensure that your returned items meet the return conditions, including being unused and in their original packaging.

  • Refunds: Refunds will be processed according to the terms outlined in our Refund and Returns Policy. Refunds will be credited back to the original payment method used at checkout. Processing time may vary depending on your payment provider.

8. Product Warranty

  • Manufacturer’s Warranty: Some products may come with a manufacturer’s warranty. Please refer to the product description or packaging for details about any applicable warranty. RuxaExtCity does not offer its own warranty but will assist you in dealing with manufacturers’ warranties if needed.

9. Customer Service

If you have any questions or concerns regarding our Sales Policy, or if you need assistance with your order, please do not hesitate to contact us. Our customer service team is here to help.

You can reach us at: