Refund and Return Policy

Effective Date: February 12, 2025

At Ruxaextcity Shop, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Return Policy to understand the process and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:
✔ The item must be returned within 30 days of the purchase date.
✔ The product must be unused, in its original packaging, and in the same condition as received.
✔ The return must include the receipt or proof of purchase.
✔ Certain products, such as personalized, perishable, or final sale items, are not eligible for return.

2. How to Initiate a Return

To start a return process, please follow these steps:
1️⃣ Contact Us – Email us at info@ruxaextcity.com or call 503-742-6275 to request a return authorization.
2️⃣ Pack Your Item – Securely package the product in its original packaging with all accessories.
3️⃣ Ship the Item – Send the package to our return address provided upon approval. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Processing – Once we receive and inspect your return, we will notify you about the approval or rejection of your refund or exchange.

3. Refund Process

If your return is approved:
✔ Refunds will be issued to the original payment method within 5-7 business days.
✔ If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
✔ Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for defective or damaged products. If you need a replacement, please contact us immediately, and we will arrange for a new item to be shipped.

5. Non-Returnable Items

The following items cannot be returned or exchanged:
❌ Items marked as Final Sale
❌ Personalized or customized products
❌ Perishable goods such as food or flowers
❌ Gift cards and digital downloads

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

7. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed. Once an order has shipped, it cannot be canceled, and you must follow the return process.

8. Contact Us

For any questions regarding our Refund and Return Policy, please reach out to us:
📍 Address: 3892 Illinois Avenue, Oregon City, Oregon, United States
📞 Phone: 503-742-6275
📧 Email: info@ruxaextcity.com
🌐 Website: ruxaextcity.com