Privacy Policy for RuxaExtCity Store

Effective Date: January 3, 2025

At RuxaExtCity, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. We encourage you to carefully read through this policy before using our website ruxaextcity.com or engaging in any transactions with us. By accessing our website or purchasing products from us, you agree to the practices described in this Privacy Policy.

Your trust is extremely important to us, and we are committed to maintaining the confidentiality, integrity, and security of your personal information. We understand that privacy is a fundamental concern, and we take steps to ensure that your information is handled with the utmost care.

1. Information We Collect

We collect both personal and non-personal information to enhance your shopping experience, process orders, and provide customer support. The types of information we collect include:

Personal Information:

When you place an order, create an account, or interact with our website, we may collect personal information, such as:

  • Name (First and Last)
  • Email address
  • Mailing and shipping addresses
  • Phone number
  • Payment information (credit/debit card details, billing address)
  • Account credentials (username and password if you create an account)
  • Order history and other details related to your interactions with our website.

This information is essential for processing your orders, delivering the items you purchase, and providing you with personalized services.

Non-Personal Information:

In addition to personal information, we may collect non-personal information to improve the functionality and performance of our website. This includes:

  • IP address (used for geo-location and to improve security)
  • Browser type (e.g., Chrome, Firefox, Safari)
  • Device type (e.g., desktop, mobile)
  • Operating system (e.g., Windows, macOS, Android)
  • Referring website or search query (how you found us)
  • Browsing behavior (pages visited, time spent, actions taken)
  • Cookies and other tracking technologies (to provide an enhanced user experience and gather data for analytics)

We also use cookies to remember your preferences and help improve your overall experience on our website. For more information on how cookies are used, please see our “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

We use the personal and non-personal information collected to provide you with the best possible shopping experience and to manage our operations. Specifically, we use your information for the following purposes:

Order Processing and Fulfillment:

  • To process and complete your orders.
  • To verify your payment details and deliver your products to the correct address.
  • To send you shipping updates, tracking information, and order status notifications.
  • To manage returns, exchanges, and refunds if necessary.

Customer Support and Communication:

  • To provide customer service and respond to your inquiries or requests.
  • To resolve any issues related to orders, products, or website usage.
  • To communicate with you about your order, including delivery updates, product availability, and promotions.

Marketing and Promotional Communications:

With your consent, we may use your email address to send you newsletters, promotional offers, and updates about new products or services. You can opt out of these communications at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly at info@ruxaextcity.com.

Website Improvement and Personalization:

We use non-personal information to improve our website’s functionality, design, and user experience. This allows us to tailor content, products, and recommendations to your preferences. We may use aggregated data to identify trends and understand how users interact with our site.

Legal Compliance:

We may use your personal information to comply with legal obligations, resolve disputes, and enforce our agreements and policies. We may also use your information to prevent fraudulent activities, unauthorized transactions, or other illegal activities.

3. How We Protect Your Information

We take significant steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • SSL (Secure Socket Layer) encryption: We use SSL encryption technology to ensure that any sensitive information, such as payment details, is transmitted securely over the internet.
  • Payment Security: We partner with trusted third-party payment processors (such as PayPal, Stripe, or others) that comply with industry standards for securing payment information.
  • Firewalls and Antivirus Software: We employ industry-standard firewalls, antivirus software, and other security technologies to protect our website and servers from cyber threats.
  • Access Controls: Only authorized personnel have access to your personal information, and they are required to follow strict confidentiality policies.
  • Secure Payment Gateways: We use secure payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your payment information during transactions.

While we use reasonable security measures, please note that no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information, but we are continually working to enhance our security practices.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, understand how visitors interact with our website, and provide you with personalized content and advertisements. Cookies are small files that are stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the basic functionality of our website, such as keeping you logged in or remembering items in your shopping cart.
  • Analytics Cookies: We use cookies to collect data on website traffic and usage patterns to improve our website’s performance.
  • Advertising Cookies: These cookies help us serve personalized ads based on your browsing activity and interests.
  • Functional Cookies: These cookies allow us to remember your preferences (e.g., language settings) to enhance your user experience.

You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. However, please note that blocking cookies may affect the functionality of our website.

For more information on how we use cookies and tracking technologies, please refer to our Cookie Policy.

5. Sharing Your Information

We value your privacy and will never sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers for the following reasons:

  • Payment Processors: We use trusted third-party payment processors (such as PayPal, Stripe, etc.) to securely process your payments.
  • Shipping and Delivery: We share your shipping information with delivery carriers (e.g., USPS, FedEx, UPS) to fulfill and track your orders.
  • Third-Party Service Providers: We may share your information with third-party vendors who help us with website hosting, marketing, customer support, and analytics.
  • Legal Requirements: We may disclose your personal information if required by law or to protect our rights, property, or safety, or the rights, property, and safety of others.

We ensure that all third-party service providers adhere to strict privacy and security standards.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access to Your Information: You can request a copy of the personal information we hold about you.
  • Correcting Your Information: You can request to update or correct any inaccurate or incomplete information.
  • Deleting Your Information: You can request that we delete your personal information, subject to legal requirements and retention periods.
  • Opting Out of Marketing Communications: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
  • Managing Cookies: You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience and informational purposes. We do not control the content or privacy practices of these third-party websites. We encourage you to review their privacy policies before sharing any personal information with them.

8. Children’s Privacy

RuxaExtCity does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete the information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights outlined above, please contact us at: